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Frequently Asked Questions

All your questions in one place about ordering with Candy Co Limited New Zealand.

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Ordering With Candy Co Limited

When you have placed an order with us, we will send you an order confirmation email confirming your order details.
If you do not receive an order confirmation email within 5 minutes of placing your order, please check your Spam folder incase this has ended up in the wrong place.
If this did happen please add info@candyco.co.nz to your trusted email list to prevent this from happening in the future.
If you still have not received an order completion email please contact us or email us at info@candyco.co.nz

Website Pricing

Candy Co Limited sell our products in New Zealand Dollar (NZD). Although you can purchase with another currency via a credit card or through an alternative currency for international orders, Candy Co Limited's base currency is New Zealand Dollars. All prices online are based off New Zealand Dollars and Include GST for Domestic orders. All international orders are exclusive of GST for exports.
A GST receipt can be emailed to you on request. All international Orders exclude GST or International Tax.

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New Zealand and International Lolly Delivery

We package all our orders in our Warehouse in Morrinsville. Although we do not have a physical walk in store, we do have Click And Collect Available for Customers.
All New Zealand orders have a flat rate shipping fee for your designated area.
International Orders are a weight based delivery cost and is calculated automatically at the checkout.

We only pack orders on weekdays, between 8am - 5pm:

We are closed on public holidays, special stat days or shut down periods. These will be notified on our website via a banner for all closed days and despatch delays.

Click & Collect Time

Click and Collect is available between 9am-4pm, Monday - Friday at our Warehouse in Morrinsville.
This is located at: 
Unit 17, 2582 State Highway 26, Morrinsville, 3372
Please make sure you have recieved a confirmation that your order has been packed before collecting your order. This can generally take upto 24 hours for processing.

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Shipping and Freight Questions

Payments and Billing Questions

General Question and Enquiries

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