Orders to the USA (America) have currently been halted due to high duties and tax prices. We apologise for the inconvenience.
Frequently Asked International Freight Questions
Where In The World Can You Ship Candy?
Where In The World Can You Ship Candy?
Candy Co freight their lollies right around the Globe giving you the ability to recieve orders into over 220 different countries. For a full list of Countries please visit the DHL Website.
"We have currently halted delivery into the USA due to high duties and taxes exceeding the cost of our product. We apologise for the inconvenience"
How Long Will My Order Take To Dispatch?
How Long Will My Order Take To Dispatch?
Our DHL driver collects orders Monday to Friday. Please allow 24–48 hours for your order to be dispatched while we prepare and pack it. Please note that we do not pack or dispatch orders on weekends.
How Much Does Shipping Cost?
How Much Does Shipping Cost?
Our website is integrated with DHL, so shipping costs are calculated automatically based on your delivery address at checkout. Freight charges are determined by the total weight of your order—heavier orders will incur higher shipping fees. To see the full cost, simply add items to your cart and enter your delivery address at checkout.
How Long Does Delivery Take?
How Long Does Delivery Take?
Shipping to countries near New Zealand usually takes 2–3 business days. For more distant locations, please allow 6–10 business days for your order to arrive.
Do you cover Duties & Taxes?
Do you cover Duties & Taxes?
No. Duties and taxes are not included in your order. Any applicable duties, taxes, or import fees are the responsibility of the customer and may be charged by your local customs authority when the parcel enters your country.
What Can I NOT Order From Your Store?
What Can I NOT Order From Your Store?
With international orders, you are free to order any of our products—there are no restrictions on what can be sent. Please note, however, that some items may not travel well. Chocolate is prone to melting in warmer climates, and fragile items such as freeze-dried candy may be damaged during transit.
While our staff take every precaution when packing your order, we cannot guarantee protection against heat damage or breakage during shipping overseas. Orders containing these items are placed entirely at the customer’s risk, and we do not accept responsibility for damage incurred during transit.
What Is Your Refund Policy?
What Is Your Refund Policy?
All international orders are placed and shipped at the customer’s discretion and risk. We are not responsible for losses or damages including, but not limited to, change of mind, heat damage, loss of goods, or any issues that occur during transit.
For more information, please refer to our Refund Policy, Shipping Policy, and Terms & Conditions.
