Frequently Asked Questions

We are located in Waihi New Zealand.

At this stage we are an online only retail store. We do not have a physical store for customers to come visit.

You can send us a message on our Contact Us page.
You can get ahold of us via our email info@candyco.co.nz
Need an answer more urgently, give us a call on 07 214 8080

We individually pack each lolly you purchase in 5 different sized bags depending on your order. 100 grams, 250 grams, 500 grams, 1kg and 2kg zip locked and heat sealed airtight packaging. These are then delivered in a courier bag/box to your address. Larger orders may come in a box. All sized bags larger than 100g are resealable and reusable. Our 100grams bags come in single use recyclable soft plastic PE bags.

If you wish for your lollies to all be mixed together please email us right after you place an order.

Purchase as many lollies as you like. Treat yourself, you deserve it!

Unlike most stores, we believe the more you buy the cheaper things should be. That's why most of our bigger bags of sweets are cheaper than buying individual 100g bag of lollies.

Yes you can. Most products we hold 20kg plus of each on hand. Some slower moving products or bulkier products we do hold less of so please inquire if you would like a larger amount of a specific product to make sure we have the right quantity on hand. If we do not, more will be ordered in.

The nutritional information for each product can be found on the product page for all loose lollies that we sell. For all pre packaged products these are pre printed on the bags.

If we are missing information for a particular product on our website please let us know.

To clear the air, there are two types of dates.

Use By Dates
And Best Before Dates

As per the Consumer guidelines:

"Use-by dates are required for health and safety reasons to reduce the risk of people getting sick from food that’s gone bad. You’ll find use-by dates on perishable foods such as meat, poultry and deli products."

 "Best-before dates are used to provide information about food quality not food safety. Most foods will have these dates. Food can be sold and eaten after its best-before date as long as it’s been stored properly. However, it may have lost some nutritional value and might not taste the best."

As for confectionary. Confectionary is classed as a Stable Product as per the Food Standard Guidelines of New Zealands. 
All our manufacturers will put a Best Before date on the confectionary we purchase. What this means is that we can still sell product that has passed its Best Before date if the quality of the product is still within our quality control standards. These will of course be at a discounted rate and you will be compensated for the defect or short time frame on the product.

If any product is within its best before date and the quality of it is not upto our standards, we will dispose of the product and not resell it onto our customers.

When we recieve product we have best before dates of each individual product no less than 6 months.
For individually pre packaged and wrapped goods you can find the best before label on the wrapper of the product.
For all loose lollies and loose mixes, your best before date is 3 months after the purchase of your sweets.

Although the best before dates may still be a significant amount of time after your purchase date, Candy Co give the products a shorter time frame of 3 months from the packing date of your order to ensure freshness of your product after we have opened the manufactures packaging.

If we recieve products with short dates on them or coming to date products we remove these from our fresh stock and these will be found in our Sale section on our website at a discounted rate.

Although we may source these products and sell them, all our products are packaged in the same packing room which means small amounts of cross contamination may occur in negligible amounts.

We do not have an individual Sterile room for each of the allergen advices listed to pack and class the products allergen free.

We may still list our products with these benifits on our website however these are not advertised that they meet the food safety requirements to be listed as Allergen Free to the New Zealand Food Safety standards.

If you have any of the following alergens, please DO NOT Purchase from our store for your safety.

Allergens listed but may not be limited to Gluten Free, Celiacs, Nut Free, Soy Free, Wheat Free, Sulphite Free, Dairy Free, Egg Free, Vegan, Vegetarian, Halal.

If you wish to purchase our product to further on sell please contact us on info@candyco.co.nz or visit our Wholesale Store for a bulk buy pricing sheet. You will be required to fill out a Customer Wholesale Registration form before opening an account with us. We will not sell wholesale to any unregistered NZ Businesses and minimum requirements must be met.

Yes we do corporate lollies and promotional business lolly packs or packets. We also offer the option for custom business branding on your business lollies, for further prices on business branding please contact us on info@candyco.co.nz

We are so sorry to hear that. We are always updating our store inventory, if there's something you'd love us to stock please contact us on info@candyco.co.nz and let us know or reach out to us on our Facebook page

When we run out of stock or of a particular item we will remove these from our online store and "Hide" them from the public eye. This is simply to clear up our collections and website of only products that are in stock and available to purchase.

We do not put any invoices in our orders other than the business Promotional Lollies.

If you would like an invoice please email us and we can manually send one through to you.