If you consider any of the Products or Services that you have received from us are damaged, defective, do not match their description or otherwise do not comply with any guarantees in the Consumer Guarantees Act 1993, you can notify us within 7 working days of delivery of your order. We will investigate the issue and notify you of the outcome within 7 working days. If your refund is approved, it will be processed within 7 workings days from confirmation that you are entitled to a refund or replacement item (if available).
Any return requests received after 7 working days from the delivery date of your order will be at Candy Co’s absolute discretion as to whether it is accepted. The cost to return any goods to Candy Co are to be met by you.
If you would like to request a refund for another reason, please contact us at [ ]. We will consider each request at our own discretion. Candy Co is not obliged to refund any payments made through our Site for a change of mind. As the customer you will be responsible for paying the courier fees to send any product back to us. Once your return is received and inspected, we will notify you within 7 working days if your refund request is successful. If your return is accepted, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Due to bank processing times this can take a couple of days to process.
To be eligible for a return, your item must be unused and in the same condition that you received it, including in the original packaging. Several types of good are exempt from being returned. Perishable goods such as food, flowers, newspapers, and magazines cannot be returned. You must discuss your issue with our staff before submitted a refund request. This is due to most our products being confectionery or food related items.
Please do not send your purchase back to the manufacturer
Gift cards and discounted/promotional items are not eligible for a return/refund/exchange. This includes our monthly specials, stock clear-outs, damaged or second goods that are on sale, or promotional discount codes given to a customer. Gift cards cannot be refunded for cash or exchanged for another product.
We require a receipt or proof of purchase in order to complete any returns.
In the case of a refund, we will refund any money received from you using the same method you originally used to pay for your purchase.
Please take care when specifying your delivery address, as refunds will not be issued if you have entered any details incorrectly. If you require another sort of payment this will need to be discussed with our staff.
Subject to any rights or remedies you may have under New Zealand consumer law, we may cancel an order after it has been accepted due to stock shortages. You may not cancel an order after it has been accepted without our consent. Such consent will be at our discretion.
If your refund is accepted for an order that received free shipping (in some cases a free shipping discount code) a standard $7.95 shipping fee will be deducted from the initial payment amount that you made which will cover the freight charge for initially sending out your order. This is a minimum charge and the actual charge will be calculated via our freight company account charge and will vary.
The price variable will depend on freight weight, region and location that the order has gone to for the original address. As we do not get a refund on sending your order, this will be deducted from the payment amount applicable for the refund. (e.g: order value = $99. A refund is accepted. The Customer will receive $99 - $7.95 = $91.50 minimum amount depending on the actual freight charge) We will send a proof for you from our freight company to confirm the initial charge for sending your order.